Answers incoming external calls, providing guests with hotel room information and resort amenities, determining appropriate room type based on guest needs, billing, entering guest information into property management system, informing guests of guarantees, special rates, and cancellation policies, as well as up-selling and cross-selling when appropriate.

ASSISTS GUESTS WITH HOTEL RESERVATIONS FOR BOTH CASINO HOTEL AND SINGING HILLS GOLF RESORT.HOTEL RESERVATIONS AGENT JOB DUTIES AND RESPONSIBILITIES: Responds to and directs incoming calls from internal and external guests regarding hotel reservations, golf resort reservations, restaurant reservations, and general casino information, while proving superior guest service. * If your smile shines through your voice and you have a passion for service, then this is the role for you! * In this role you will be working in a high energy, fast paced guest service position where you will answer calls, take reservations and assist our guest by providing four diamond service over the phone. SYCUAN CASINO RESORT has immediate job opportunities in our Hotel Reservations department.

Sycuan casino customer service